Events and tickets

Cancelled events and refunds

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What happens if an event or date is cancelled, and how refunds work.

In the Phuse app

If an organiser cancels an event or one of its dates, the event shows Cancelled and you'll get a notification. Other dates of the same event aren't affected.

If a date moves to a new time, your booking moves with it.

Refunds

Each organiser has their own refund policy. To ask about a refund, open your booking and tap Message about this booking, or Message the organiser on your ticket.

Still stuck?

Email us and tell us what you were trying to do. A screenshot helps.

support@phuse.app